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Additional industry resources like the ADA’s recommended intake script and guidelines for prospective patient calls provide useful frameworks to adapt. Provide staff with scripts, guidelines, and call flow templates with question prompts as intake training resources ( see ADA scripts here ).
Once your plan is launched, our growth specialists will review your plan’s performance and provide bestpractices to grow your membership. We have on demand training videos, tip sheets, and scripts that you can access at any time. Training new team members can be a big challenge, especially if you have high turnover.
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