Dental practice management Insurance Scripting 
Dentistry Today
AUGUST 3, 2023
Although I’ve never seen any business school research on this theory, I believe that bricks and mortar businesses like dental practices, where a personal relationship with patients is the model, need a higher level of customer service if they want to achieve higher levels of success. Jones, it was a pleasure to see you today.
Delivering Wow
OCTOBER 29, 2020
There’s no pressure here, no weird sales tactics, no crazy script that you need to follow. For example, with sealants might say, “Insurance doesn’t always cover sealants but most of our patients go ahead with them anyway because the peace of mind is so great. Instead of waiting for the patient to ask, “Will my insurance cover this?”
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