How to Deal with a Difficult Patient
Dentistry Today
SEPTEMBER 5, 2023
Even if you have a practice with 5-star customer service, you’ll still encounter patients who are deemed difficult—individuals who simply don’t cooperate in some way, shape, or form. Dealing with difficult patients can upset the staff, send negative reverberations throughout the practice, cause stress and frustration, and even lead to a loss of revenue due to their behaviors and the time needed to address them.
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