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Say “gum disease” and/or “active infection” rather than “periodontal disease.” Ensure the patient understands their insurance benefits as they apply to their treatment plan. Provide scripts for common patient interactions (e.g., Say this, not that: Use “cleaning” instead of “prophylaxis.”
The front desk handles activities that range from answering phone calls, resolving queries, handling new patients, verifying insurance, and managing registrations to scheduling appointments, follow-ups for confirmations, and rolling out appointment reminders. This is when your call scripts, mock drills, and training pay off. .
Unlike basic chat widgets that follow a fixed script, Annie uses natural language understanding and conversational AI to engage patients in real , human-like conversationsday or night. to How much is a night guard with my insurance ? But now, theres a better way. That means smarter answers, faster service, and a more personal feel.
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