Dentistry Today

AUGUST 3, 2023

Although I’ve never seen any business school research on this theory, I believe that bricks and mortar businesses like dental practices, where a personal relationship with patients is the model, need a higher level of customer service if they want to achieve higher levels of success. Jones, it was a pleasure to see you today.

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Carestack

JULY 23, 2021

The front desk handles activities that range from answering phone calls, resolving queries, handling new patients, verifying insurance, and managing registrations to scheduling appointments, follow-ups for confirmations, and rolling out appointment reminders. This is when your call scripts, mock drills, and training pay off. .

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Delivering Wow

OCTOBER 29, 2020

There’s no pressure here, no weird sales tactics, no crazy script that you need to follow. For example, with sealants might say, “Insurance doesn’t always cover sealants but most of our patients go ahead with them anyway because the peace of mind is so great. Instead of waiting for the patient to ask, “Will my insurance cover this?”

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My Social Practice

APRIL 3, 2025

Annie AI, My Social Practices advanced AI receptionist , is redefining what dental tech can do for patient communication. Unlike basic chat widgets that follow a fixed script, Annie uses natural language understanding and conversational AI to engage patients in real , human-like conversationsday or night. But now, theres a better way.

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Planet DDS

MAY 5, 2022

Do you follow the estimated portion from insurance benefits verification? No two practices run exactly the same as one another, and experienced employees are typically hardwired to perform routine tasks in a very specific way. Does your DSO have a standard process of when and how you collect payments? How often do you file claims?

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Coaches Corner

MARCH 29, 2025

Give People What They Want : In dental practices, saying “we don’t do cleanings on the first visit” or “we don’t accept that insurance” may be clinically valid or policy-drivenbut it turns potential patients away. Instead of hard nos, offer honest alternatives or better framing.

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YapiApp

NOVEMBER 15, 2023

Begin with patient identification details like full name, date of birth, address, and insurance. Insurance details are key for rapid eligibility checks and claims processing. Capture the insurance provider name, member policy number, and group number if applicable. This fortifies a safety net in case any urgent needs arise.

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