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Delays in treatment planning, insurance claims, and scheduling frustrate patients, leading to negative reviews and lost business. Billing errors and unsubmitted insurance claims hurt cash flow. This includes: StandardOperatingProcedures (SOPs): Detailed step-by-step guides for all critical tasks.
Sending out appointment reminders, posing insurance claims, checking-in patients, backfilling cancellations, and other administrative tasks can all be handled by innovative practice management software. Denticon is a cloud-based practice management software that has multiple automation features to streamline each location’s daily operations.
Insurance claims are submitted for fake claims and the reimbursement is pocketed . Security should be a standardoperatingprocedure for your practice management system and software. . Implement check protection procedures such as remote-deposit capture. Expenses and account records are falsified .
Do you practice how to respond to questions about dental insurance or billing? How would you grade the team’s phone etiquette? Are you using “tell me” statements to draw patients out of their shells? Are you staying on the phone with a new patient for the right amount of time? Step 2: Assess your current phone system.
As Jeremy Serfling, a revenue strategy expert at Planet DDS, puts it, “Top RCM priorities of private practices and DSOs include automation, greater access to insurance information, and integrated workflow tools. The negotiation of fees with insurance carriers, represented systematically through fee schedules, is a critical aspect of RCM.
Automating RCM and Integrating Workflow Tools to Increase Efficiency “Top RCM priorities of DSOs include automation, greater access to insurance information, and integrated workflow tools. Patients want to know what their insurance carrier will cover, and what will be their out-of-pocket cost.
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