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By focusing on key metrics like new patient acquisition, retention rates, and production efficiency, you can identify areas for improvement and drive your practice toward success. Click Here to receive a complimentary New Patient VIP PHONE SCRIPT! Let me help you get started with a free resource! Track referral sources (e.g.,
Following a degree in criminal justice from the University of Chester, Cathy worked for eight years as a practicemanager at a large, predominantly NHS practice in Merseyside, before selling dental businesses at a brokerage firm for four and a half years.
Have an excellent script to say goodbye to each patient, such as, “Mrs. ” Imagine if every patient in your practice received these five simple customer service treatments, in addition to the excellent clinical care you provide, every time they came in. Jones, it was a pleasure to see you today. ABOUT THE AUTHOR Roger P.
E-forms are a key feature of modern practicemanagement software (PMS). With this new norm, practices have completely replaced the clipboard and embraced digitization. Market it through your campaigns, newsletters, and phone scripts. . Electronic Forms. Appointment Reminders. Offer Patient Rewards.
This is when your call scripts, mock drills, and training pay off. . Listening connects a bridge of empathy with your patient that lets you go above and beyond conversation scripts to build lasting relationships. . Your passion for dentistry will get you started but you need skill for the endurance required for practice success.
There’s no pressure here, no weird sales tactics, no crazy script that you need to follow. Here are three steps to turning “nos” into “yesses” to get you moving in that direction. Start treatment plan presentations with a question. For example, you might say something like, “There’s something we can do to help prevent cavities.
Annie AI, My Social Practices advanced AI receptionist , is redefining what dental tech can do for patient communication. Unlike basic chat widgets that follow a fixed script, Annie uses natural language understanding and conversational AI to engage patients in real , human-like conversationsday or night. But now, theres a better way.
Using a centralized practicemanagement and imaging solution will also enable your DSO to better track and reach production goals. Even writing up a loose script for front desk staff to follow with key advantages of your DSO lined up can turn leads into loyal patients. Accurately Estimating Provider Turnover.
In your practice, do you offer your team members opportunities for professional development? From a practical standpoint, you could implement a practicemanagement solution for your private practice to help team members be more effective or help them create a script to improve their production numbers.
Additional industry resources like the ADA’s recommended intake script and guidelines for prospective patient calls provide useful frameworks to adapt. Provide staff with scripts, guidelines, and call flow templates with question prompts as intake training resources ( see ADA scripts here ).
Here's a sample script: "Great news. Online booking systems such as YAPI Smart Scheduling are great options for patients who want to make an appointment. It can also be helpful for older adults who need the extra time to coordinate their different doctors' appointments. Our office now offers online booking.
Unlock valuable tips and strategies in our guide, "Online Reputation Management for Dentists." We've identified the top platforms for reviews, strategies to increase your reviews, and even provided scripts to help your team ask for reviews (including how to respond to a negative review). Download the guide now!
Through practicemanagement or imaging solutions that reduce the workload for employees, you can work to lower the rate of burnout and attrition in your workforce. That means, DSOs and dental practices that employ longer term solutions will be better able to attract and retain talent and manage this ongoing labor shortage.
We have on demand training videos, tip sheets, and scripts that you can access at any time. Training new team members can be a big challenge, especially if you have high turnover. To help with this, Kleer provides training resources that will get your team quickly up to speed. They are never more than a chat, email, or phone call away.
On this episode of The Dental Practice Fixers podcast, Dr. Richard Madow shares a story that shows what NOT to do at your practice! Key Takeaways: Too many dental practices reflexively say we dont when patients request something. Are you turning patients off by telling them what you DON’T do instead of what you CAN do?
Here's a sample script: "Great news. Quick Solution Online booking systems such as YAPI Smart Scheduling are great options for patients who want to make an appointment. It can also be helpful for older adults who need the extra time to coordinate their different doctors' appointments. Our office now offers online booking.
AI’s versatility has proved a boon for improving practicemanagement and dental marketing capabilities. However, effective prompting is the key to unlocking the technology’s full potential in your dental practice. Sink your teeth into the following script.
You might post a little on social media, write a few blogs, and start to feel accomplished—until the novelty wears off and you’re pressed for time, resources, and cash without seeing any results for your practice. The thing is…you’re not alone.
Webinar Transcript (00:00) okay hey there let’s go ahead and get started hey Penny hey Blake how you doing I’m doing well I’m excited about the webinar yeah me too um we want to welcome everybody we’re attending our um to our webinar tonight uh we see people are starting to join and so I’m sure over the next little bit (..)
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